Software Subscription

Software Subscription (SS) provides access to the latest firmware releases and interim revisions of the core product

platform. Exinda generally does two major releases per annum and hot fixes on an as needed basis. Layer 7 pattern

definitions are typically released every 2 weeks.

SS is currently available on a yearly basis with a discounted option for the upfront purchase of three years. Software

Subscription may be purchased on an ongoing basis indefinitely. Further discount structures may apply to renewals

above those currently offered. Product email support is available for the duration of the SS Contract. This support

does not extend to network integration issues.

Exinda produces an electronic certificate to indicate the valid contract length. If SS is not continuous, it must be

brought up-to-date commercially before the current year may be purchased.

Hardware Maintenance (HM) provides customers with peace of mind in the unlikely event that there is a suspected

hardware fault with an Exinda appliance. It is a bundled solution that includes both Software Subscription and

Advanced Hardware Replacement, where the hardware is replaced on the next available courier service within 50km

of the CBD. Exinda makes no representations on the delivery time. The customer is to return faulty equipment

freight paid to Exinda Networks within 7 days or be invoiced for an additional appliance.

HM also provides hardware-fault resolution support.

HM is currently available on a yearly basis with a discounted option for the upfront purchase of three years. Product

email support is available for the duration of the contract. This support does not extend to network integration issues.

Exinda produces an electronic certificate to indicate the valid contract length. If HM is not continuous, it must be

brought up-to-date commercially before the current year may be purchased.

In the case of suspected faulty equipment a “Log a Case” facility is located at Exinda’s support website. All incidents

should be logged via this portal. They will be acknowledged and actioned in the appropriate way.

DOA requests require an RMA number which can be requested via this web site.